With over two years of experience as a Software QA Analyst, I excel at connecting with people, reducing ambiguity, and accelerating results. Passionate about improving processes and effectively communicating goals, I collaborate with teams to address customer needs and ensure the quality and performance of software applications and systems.
About Me
As a Software QA Analyst and Support Engineer, I leverage my expertise in process improvement and analytical skills to deliver high-quality software solutions. I have a strong passion for reducing ambiguity and speeding up results through effective communication and collaboration. My experience spans various roles where I’ve worked closely with teams to enhance processes and meet customer needs.
Experience
I am a dedicated Software QA Analyst and Support Engineer with over two years of experience ensuring the quality and performance of software systems. My expertise lies in reducing ambiguity, improving processes, and collaborating with cross-functional teams to deliver high-quality results. I have worked with various stakeholders to clarify requirements, speed up project timelines, and implement efficient solutions, all while leveraging my skills in system implementations, user acceptance testing, and database management. My focus is always on driving process improvements and achieving customer satisfactio
EPIQ Global, Inc.
Software Support Engineer
Providing remote software support and solutions.
Collaborating with teams to troubleshoot and resolve technical issues.
EPIQ Global, Inc.
Software QA Analyst
Ensured software quality through rigorous testing and analysis.
System Implementations, Databases, Information Technology, User Acceptance Testing.
State of Oregon
Strategy & Program Analyst
Provided strategic planning and program analysis for various clients.
Focused on process improvement and project coordination.
Genesis Financial Solutions
Strategy & Program Customer Communications Manager & Administrator
Automated reporting and content delivery.
Managed vendor relationships and provided client technical support.
Implemented Salesforce and enhanced application performance monitoring.
Skills
I possess a diverse skill set in software quality assurance, system implementations, and user acceptance testing. My expertise includes process improvement, database management, and technical project coordination. With a strong foundation in information technology, I excel in project management, documentation, and providing technical solutions. I am also proficient in tools like Microsoft Office, SAP, SharePoint, SQL, and Salesforce, ensuring smooth execution of tasks and collaboration across teams. My skills focus on driving efficiency, ensuring software quality, and delivering results on time.
Databases
Skilled in database management, structuring, and optimization.
User Acceptance Testing
Ensure software meets user needs through rigorous testing.
PM & Coordination
Efficiently lead and coordinate projects to completion.
Information Technology
Expertise in managing and optimizing IT systems.
Certs and Endorsements
Don’t take my word for it. Check my references!
Nic went out of his way to connect and assist me with ongoing DCMPA issues that I was experiencing for Client Services transfers from Mass Tort. He also took the time to explain the background surrounding the issues, which is very useful information for my team. He also answered questions I needed in order to create a training for CS managers , and escalated a ticket for Go Anywhere that had been bouncing around for nearly 2 weeks, even though it does not fall under his scope to do so. Thank you for going out of your way to help me! I really appreciate you.
Ariel Mellick
EPIQ Global, Inc
Nic, multiple people in my org have publicly praised your willingness to assist when technology challenges have arisen in our efforts to have DRS assist ECAR. It’s always a pleasure to collaborate with you, and your kindness and calm demeanor have had a meaningful impact on multiple of my team members. I even had a supervisor say she hopes to raise her son to be like you! Thank you for all your efforts during this chaotic time, and for always being a shining example of the One Epiq pillar.
Kevin Mullarkey
EPIQ Global, Inc
Nic has been immensely helpful when it comes to assisting with any and all tech issues/bugs with the CIT software. If I have an issue, I know that Nic will work with me through it to make sure it gets addressed in a timely manner and that he has the 100% understanding of what is going on. I know that I can go to Nic with any issues and he will happily assist, and do it in a very timely manner as well. I’d be lost without him!
Jenn Weston
EPIQ Global, Inc.
contact info
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